Privacy Policy

At Empire Textiles, we are committed to protecting your privacy and handling your personal data transparently and securely.

1. Information We Collect

We may collect and process the following personal data:

• Name
• Billing and delivery address
• Email address
• Telephone number
• Payment details (processed securely by third-party providers)
• Website usage data (e.g. cookies, IP address)

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Communicate with you regarding your order or enquiries
• Send marketing communications (only if you opt in)
• Improve our website, products, and services
• Comply with legal obligations

3. Sharing Your Information

We do not sell or share your personal data with third parties for marketing purposes.

However, we may share your data with trusted third-party service providers where necessary to operate our business, including:

• Payment processors
• Email marketing platforms
• Delivery and courier services
• Website and hosting providers

These providers only process your data on our behalf and are required to keep it secure and confidential.

4. Data Security

We take appropriate technical and organisational measures to protect your personal data.
Payment information is handled securely and is not stored on our systems.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

6. Your Rights (GDPR)

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent for marketing at any time

To exercise your rights, please contact us via our website.

7. Cookies

We use cookies to improve your browsing experience and analyse website traffic. You can control cookie settings through your browser.

8. Changes to This Policy

We may update this policy from time to time. Please check this page regularly for updates.

9. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us via our website.