1.How much are the shipping costs?
Shipping costs to the USA, Canada, UK & Europe are all now a flat rate! No matter how many items you purchase you will pay the same low price
* Once you have selected the items you like by placing them into your shopping cart, select your country for the actual cost.
2.How Long Will It Take For My Parcel To Arrive?
Please be aware that all orders shipped to Europe are subject to local taxes and duties. These charges are determined by FedEx upon entry of the items into the customer's territory. FedEx will contact the customer directly to collect payment for any applicable import duties and taxes. Empire Textiles assumes no responsibility for these charges.
Should a customer choose to reject their order, they will be liable for return shipping costs, which will be deducted from the refund.
Please allow 24 hours for your order to be processed.
3.How much do I have to spend to get free shipping?
Please be aware that all orders shipped to Europe are subject to local taxes and duties. These charges are determined by FedEx upon entry of the items into the customer's territory. FedEx will contact the customer directly to collect payment for any applicable import duties and taxes. Empire Textiles assumes no responsibility for these charges.
Should a customer choose to reject their order, they will be liable for return shipping costs, which will be deducted from the refund.
4.Are my details safe when ordering online?
Yes our website is 100% safe! We are secured by COMODO SSL. Our website is hosted on a secure server and is PCI compliant. We are also fully verified by PayPal. All orders online are treated with 100% confidentiality. No credit card information is stored, and is not accessible to anyone apart from our accounts department.
Please note that we do a full security check when ordering to make sure that your order is genuine and authorized by yourself.
5.If I am not happy with my purchase can I return them to you?
If you are not 100% satisfied with your purchase, you can send it back to us for a Full refund, Exchange or Store Credit. Goods must be returned within 14 days of purchase in the same condition as they were received. Unless an initial mistake was made on our part, the customer will be liable for the cost of returning the product.
6.Can you send me a catalogue?
Our website is the main catalogue. We update our site more than any other online retailer. We set the Fashion trends.
Check our website regularly for the latest product ranges online.
7. Can I get a discount?
All of our prices are already discounted. If you are buying in bulk for an occasion, please fill out our Uniform enquiry and we will send you an email to help you with this. All customers can sign up to our newsletter. We have promotions several times a year, so look out for an email offering you coupon codes which you can use to get discounts on orders you place. If you are a Trader and are buying to sell you can register as a wholesale user.
8. Can I buy Uniforms?
Yes! We can provide large quantities of any single color in any design displayed on our website. Please fill in our Uniforms/Aso-ebi form to give us an idea of what you require. We will then email or contact you with more information and prices.
9. How do I place a wholesale order?
In order to be able to purchase with wholesale prices, you will need to assign yourself a Username and Password (your username will be your email address). You can do this by filling out the registration form. Click on 'Wholesale' link at the bottom of the page. Once you have completed this process, you will immediately have access to our wholesale department by logging in. As well as having a wholesale account with us, you would also have to adhere to our wholesale order quantity. For any wholesale order you will have to purchase a minimum of 12 items and it has to come up to £400 ($520 €480) or more. Once you have this quantity click on proceed to checkout, this will then allow you to enter your billing and shipping information. Enter all the necessary details and then check out. If you have any problems let us know.
10. Do you supply samples?
Unfortunately we do not supply samples.
11.What are the measurements of your products?
Our general guidelines for measurements are below:
Please be sure to look at the product description when purchasing your product.
12. Why can I not get through to anyone on the phone?
If you get through to our answering message it is most likely that we are closed. You can leave your FULL name and FULL telephone number and we will get back to you. Alternatively you can email us your enquiry to [email protected].
13.How do I place my order?
Please select the items you like and add them to your shopping cart. Once you have done this, click on proceed to checkout. This will then allow you to enter your billing and shipping information. Enter all the necessary details and then check out. If you have any problems don’t hesitate to call us and we will be able to guide you to place the order over the phone.
14.What payments do you accept?
We accept all major credit cards:
We also accept PayPal, Bank Transfers & Checks. (send us your order by e-mail, we can then send you our bank details. Once your payment has cleared we will send your order out ASAP).
15. What are your opening times?
Monday – Thursday: 9:00 am – 5:00 pm (GMT)
Friday: 9:00 am – 5:00 pm (GMT)
Saturday: Closed
Sundays between 9:00 am – 4:00 pm (GMT)
Winter: early closure on Friday
You can order online 24 hours 7 days a week.
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